WSOC-TV / WAXN-TV Closed Captioning Hotline

If you have concerns regarding closed captioning, we can be reached several ways: 

*All calls/faxes/emails made to this hotline phone number/fax/email will be answered within 24 hours or the next business day. For written complaints however, it may take us up to 30 days to respond. 

Closed Captioning Hotline: 704-335-4964
Closed Captioning Hotline Fax: 704-335-4961
Closed Captioning Hotline Email: wsoccaptioninghotline@wsoc-tv.com or waxncaptioninghotline@waxntv.com

For written closed captioning complaints, please address correspondence to:
Kent Downs, Chief Operator
WSOC/WAXN/Telemundo-Charlotte street address: 235 West 23rd Street, Charlotte, NC 28206 WSOC/WAXN/Telemundo-Charlotte mailing address: P.O. Box 34665, Charlotte, NC 28206