Netflix said it has sent lower quality videos to ATT&T and Verizon subscribers for years to keep customers from exceeding data limits.
Consumer advocates said trying to protect customers from expensive bills is commendable, but it should be done transparently.
“We are always in favor of better consumer transparency, and we would welcome a recommitment by major content providers to be more forthcoming about whether consumers are getting exactly what they pay for,” Todd O’Boyle with Common Cause said.
The video streaming provider told the Wall Street Journal it will soon introduce a new plan to let consumers have more control over video quality and data usage.
Cox Media Group
