According to CNN, the presale of a few of Swift’s new “Eras Tour” tickets began on Tuesday but fans became frustrated when Ticketmaster’s website crashed and froze.
Some fans reported that they were “temporarily paused” in the queue, according to NBC News.
Ticketmaster issued a statement, according to CNN, saying that “there has been historically unprecedented demand with millions showing up” to buy tour tickets. Ticketmaster also told fans who were in the digital queue waiting to buy tickets to be patient.
Ticketmaster shifted the start times for presales for other concert dates for Swift’s tour, according to CNN.
Rolling Stone compared interest in the presale to that of the “Hunger Games.” Rolling Stone reported that another round of tickets will go on sale to the public at 10 a.m. on Friday, Nov. 18.
According to NBC News, Swift’s U.S. leg of her “Eras Tour” kicks off in March starting with two shows in Arizona and ending in August in Los Angeles. The “Eras Tour” has about 52 concert dates after Swift recently added 17 dates.
NBC News said that ticket sale frustration is not uncommon, and in recent years it has become “increasingly competitive and expensive” as Ticketmaster and their parent company, Live Nation, have continued to grow the music tour industry.
The Verified Fan experience has also been something with Ticketmaster in North America over the last few years that is basically like entering a lottery to buy tickets for certain shows, according to NBC News. It is meant to filter tickets to fans who actually want to go and push out scalpers. Ticketmaster gives those fans a code and link to enable them to buy tickets. NBC News said the process has been difficult and confusing for fans.
Photos: Taylor Swift through the years Here are some memorable photos of Taylor Swift through the years. (Jamie McCarthy/Getty Images for MTV)
Photos: Taylor Swift through the years 2006: Country singer Taylor Swift arrives at the 41st annual Academy of Country Music Awards held at the MGM Grand Garden Arena on May 23, 2006, in Las Vegas. (Michael Buckner/Getty Images)
Photos: Taylor Swift through the years 2007: Music artist Taylor Swift performs during the Academy of Country Music New Artists' Party for a Cause show at the MGM Grand Conference Center on May 14, 2007, in Las Vegas. (Ethan Miller/Getty Images)
Photos: Taylor Swift through the years 2008: Singer Taylor Swift arrives at the 50th annual Grammy Awards held at the Staples Center on February 10, 2008, in Los Angeles. (Frazer Harrison/Getty Images)
Photos: Taylor Swift through the years 2009: Kanye West (left) jumps onstage after Taylor Swift (center) won the "Best Female Video" award during the 2009 MTV Video Music Awards at Radio City Music Hall on September 13, 2009, in New York City. (Christopher Polk/Getty Images)
Photos: Taylor Swift through the years 2010: Musicians Kary Perry and Taylor Swift during the 52nd annual Grammy Awards Salute to Icons Honoring Doug Morris held at the Beverly Hilton Hotel on January 30, 2010, in Beverly Hills, California. (Larry Busacca/Getty Images for NARAS)
Photos: Taylor Swift through the years 2011: Taylor Swift and Selena Gomez perform onstage during the "Speak Now World Tour" at Madison Square Garden on November 22, 2011, in New York City. (Larry Busacca/Getty Images)
Photos: Taylor Swift through the years 2012: Taylor Swift performs onstage during the MTV EMA's 2012 at Festhalle Frankfurt on November 11, 2012, in Frankfurt am Main, Germany. (Andreas Rentz/Getty Images for MTV)
Photos: Taylor Swift through the years 2013: Taylor Swift arrives at the 55th annual Grammy Awards on February 10, 2013, in Los Angeles. (Christopher Polk/Getty Images for NARAS)
Photos: Taylor Swift through the years 2014: Musician Taylor Swift attends the "Charles James: Beyond Fashion" Costume Institute Gala at the Metropolitan Museum of Art on May 5, 2014, in New York City. (Dimitrios Kambouris/Getty Images)
Photos: Taylor Swift through the years 2015: Taylor Swift, Jay-Z, Kanye West and Kim Kardashian attend the 57th annual Grammy Awards at the Staples Center on February 8, 2015, in Los Angeles. (Larry Busacca/Getty Images for NARAS)
Photos: Taylor Swift through the years 2016: Recording artist Taylor Swift attends the 2016 Vanity Fair Oscar Party Hosted By Graydon Carter at the Wallis Annenberg Center for the Performing Arts on February 28, 2016, in Beverly Hills, California. (Pascal Le Segretain/Getty Images)
Photos: Taylor Swift through the years 2017: Musician Taylor Swift performs onstage during the Super Saturday Night Concert at Club Nomadic on February 4, 2017, in Houston. (Larry Busacca/Getty Images for DIRECTV)
Photos: Taylor Swift through the years 2018: Taylor Swift attends the 2018 American Music Awards at Microsoft Theater on October 9, 2018, in Los Angeles. (Frazer Harrison/Getty Images)
Photos: Taylor Swift through the years 2019: Taylor Swift performs during the TIME 100 Gala 2019 Dinner at Jazz at Lincoln Center on April 23, 2019, in New York City. (Dimitrios Kambouris/Getty Images for TIME)
Photos: Taylor Swift through the years 2020: Taylor Swift attends the 2020 Sundance Film Festival "Miss Americana" Premiere at Eccles Center Theatre on January 23, 2020, in Park City, Utah. (Neilson Barnard/Getty Images)
Photos: Taylor Swift through the years 2021: Taylor Swift, Jack Antonoff, and Aaron Dessner accept the Album of the Year award for "Folklore" onstage during the 63rd annual Grammy Awards at the Los Angeles Convention Center on March 14, 2021, in Los Angeles. (Kevin Winter/Getty Images for The Recording Academy)
Photos: Taylor Swift through the years 2021: Taylor Swift attends the "All Too Well" New York Premiere on November 12, 2021 in New York City. (Photo by Dimitrios Kambouris/Getty Images) (DIMITRIOS.KAMBOURIS@GETTYIMAGES.COM/Getty Images)
Photos: Taylor Swift through the years 2021: Writer-director Taylor Swift attends a premiere for the short film "All Too Well" at AMC Lincoln Square 13 on Friday, Nov. 12, 2021, in New York. (Photo by Evan Agostini/Invision/AP) (Evan Agostini/Evan Agostini/Invision/AP)
Photos: Taylor Swift through the years 2022: Taylor Swift speaks during a graduation ceremony for New York University at Yankee Stadium in New York, Wednesday, May 18, 2022. (AP Photo/Seth Wenig) (Seth Wenig/AP)
Photos: Taylor Swift through the years 2022: Taylor Swift waves to graduates as she participates in a graduation ceremony for New York University at Yankee Stadium in New York, Wednesday, May 18, 2022. (AP Photo/Seth Wenig) (Seth Wenig/AP)
Photos: Taylor Swift through the years Taylor Swift performs onstage during the Taylor Swift | The Eras Tour at Lumen Field on July 22, 2023 in Seattle, Washington. (Photo by Mat Hayward/TAS23/Getty Images for TAS Rights Management) (Mat Hayward/TAS23/Getty Images for TAS Rights Mana)
Photos: Taylor Swift through the years Taylor Swift performs onstage during "Taylor Swift | The Eras Tour" at Lucas Oil Stadium on November 01, 2024 in Indianapolis, Indiana. (Photo by Kevin Mazur/TAS24/Getty Images for TAS Rights Management) (Kevin Mazur/TAS24/Kevin Mazur/Getty Images for TAS)