Where are my Nikes? More customers complain about LaserShip

CHARLOTTE — Channel 9 has been investigating complaints for months about Charlotte-based delivery company, LaserShip. Customers say their packages make it to Charlotte, but not to their homes.

Action 9′s Jason Stoogenke noticed many of the complaints have something in common — most of the customers say they ordered Nike shoes that never arrived. In many cases, the shoes are limited edition styles that range in price between $100 and $250.

Stoogenke mentioned his investigation to North Carolina Attorney General Josh Stein. “LaserShip is something that we’ve actually received complaints about and we’re communicating with the company,” Stein said.

Stoogenke contacted LaserShip and asked why it seems to have issues delivering Nikes. The company sent him a generic statement, saying in part: “Our team is working hard to ensure packages move through our network as quickly and securely as possible.” It did not address the issues with all the shoe shipments.

“It’s only a pair of shoes,” one customer, John Burling said. “But at the same time, it just didn’t seem right … an unacceptable practice to be losing that many shipments.”

Burling says Nike gave him a refund, but he still has questions for the company. “I would ask them to reevaluate their relationship with LaserShip. I think for this many mis-deliveries or missing shipments, especially from them, I think they would have to reevaluate that, reconsider, or at least put some pressure on them,” he said.

Stoogenke has contacted Nike multiple times to find out if the company is rethinking its relationship with LaserShip, but Nike did not provide a statement in time for this report.

OTHER COMPANIES

For comparison, Stoogenke checked with the Better Business Bureau for complaints on other delivery companies. At last check, Amazon had about 9,000 complaints in the last year, but not all of those involved delivery. There were about 6,000 complaints for FedEx and 2,200 for UPS. The BBB does not track complaints against government agencies such as the U.S. Postal Service.

ACTION 9 ADVICE

Here’s what you need to know no matter what delivery company is involved:

Your relationship is with the seller, not the carrier. You have every right to hold the seller responsible, so don’t let that company tell you otherwise. Make sure you dispute the problem with that business.

(WATCH BELOW: More complain about delivery company, many cases involve Nike Air Jordans)

More complain about delivery company, many cases involve Nike Air Jordans

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