What you need to know: BBB tips for 2021 holiday season

CHARLOTTE — The Better Business Bureau has released several guides to help consumers avoid job scams, how to shop on Black Friday, how to support small business, and how to give wisely on Giving Tuesday this holiday season.

How to Avoid Job Scams This Holiday Season

Retailers and shippers traditionally hire seasonal workers to fulfill the demands of holiday shoppers. The Better Business Bureau has some suggestions on how to make the seasonal job hunt successful while watching out for jobs that seem too good to be true.

• Employers will never ask for payment upfront for a job. Beware of businesses that ask applicants to pay for job supplies, application or training fees. These expenses are the responsibility of the employer and a big red flag that something is wrong.
• Be wary of job offers that don’t require an interview. Even during the peak hiring season, reputable companies prefer to talk to top job candidates before hiring them. If a job offer is presented without an interview (on the phone or in person) or is offered only via the internet, question the company’s hiring practices and do a little more digging.
• Be wary of big money for small jobs. If an employer is promising outrageously good wages for what seems like simple tasks such as reshipping packages, stuffing envelopes or answering phones, this is a red flag. These too-good-to-be-true offers are an attempt to steal your personal information from a fake job application, and can take a long time to recover from.
• Never work for a company before they hire you. A legitimate company will not ask potential applicants to complete complex projects before making an official offer. Before beginning any work, request an offer letter or confirmation in writing of what the job entails, including an official start date and compensation details.

How to Shop Black Friday

Black Friday is traditionally one of the busiest shopping days of the year. Retail experts are predicting higher than normal crowds in stores increased percentages in spending on gifts, decorations, and other holiday-related items. If you do decide to shop in person on Black Friday, here are some tips to help make your shopping experience productive and more enjoyable.

• Stay Safe. Follow CDC guidelines to be healthy and safe while in the store. Make the most of Black Friday deals. Start with a list of items and use sale flyers and promotions to determine which store has the best price. Set a budget and stick with it before heading out.
• Read the fine print. Some retailers may offer an additional percentage off the purchase, but could exclude certain deals or items such as “doorbusters.” Watch for companies boasting a high percentage off; the item may be “75% off,” but the original price could be inflated. Carefully check the price tags, terms and conditions. Research online using a secure wifi connection to see if competitors have the item at a better price.
• Plan out the excursion. Sometimes it’s not necessary to wait to see what deals will be offered on Black Friday. Retailers often will release Black Friday flyers weeks ahead of time, so consumers can plan out their shopping spree. Make a map of the stores to visit and what items are at which store. Some retailers only honor sale ads during a certain time frame, or on certain days, and could limit the amount of deeply discounted items available for purchase.
• Sign-up for email alerts. Many stores release their best Black Friday deals and exclusive coupons to people who have subscribed to their emails. Sign up ahead of the holiday season, and then unsubscribe afterward if needed.
• Do your research. Read product reviews on extremely discounted items. It could be a cheaper model or brand advertised, and not what was expected. Check BBB.org’s business profiles of the stores and read what other customers have experienced.
• Know the return policy and warranty information. Pass along any information about returns, exchanges, repairs, and warranties to the person who will use the item. Gift receipts are an easy way for recipients to return or exchange a gift if it’s not just right, but make sure the item is able to be returned before purchasing.

How to Shop Small on Small Business Saturday

Small Business Saturday is a day to celebrate mall businesses and all they do for their communities. It takes place the day after Black Friday and is a perfect time to stop in and support your local independent business retailers. Here are some tips on how to “Shop Small” on Small Business Saturday.

• Get involved. Many communities are hosting special events to celebrate and support the businesses that make your hometown unique. Find out what local events are happening in your area on the Small Business Saturday website, or visit your local chamber of commerce or merchants’ association.
• Sign-up for email alerts. Save a few dollars on your holiday budget by signing up for Small Business Saturday email specials offered by the merchants in your area. Keep in mind, you’ll probably get additional deals throughout the year, not just during the holidays.
• Research the shops nearest to you. Find out what past customers have to say by reading reviews online, such as those on BBB.org, and learn what shops are participating by going to ShopSmall.org.
• Connect with businesses on social media. Many small businesses will advertise their sales via social media. Use #ShopSmall to search for information and share activities.
• Invite your friends and family. Turn this shopping event into a “friends and family” extravaganza! Visit favorite local stores or explore a new one. Take time to get to know the business owners and local community officials, and get a head start on the holidays while enjoying time with loved ones.
• Don’t just shop small, eat small! Many people think that shopping at local retail stores is the only way to participate. However, small independently owned restaurants, bakeries, and coffee shops would love to invite in new customers while they’re out and about.
• Share your experience. Take a selfie at your favorite small business. Share it on social media with the hashtags #BBB and #ShopSmall to tell the world you’re a big fan of small businesses. Leave a review on BBB.org. Remember, these shops are open all year as well!

How to Be Mindful of Online Transactions on Cyber Monday

The Monday following Black Friday, known as Cyber Monday, has become one of the top shopping days of the year. However online shopping, even on Cyber Monday, has risks. Be wary of misleading advertisements, lookalike websites and untrustworthy sellers. Here a few tips to help online shoppers achieve maximum savings while keeping your personal information and hard-earned money secure.

• Beware of false advertising and phony websites. If a company is selling the hottest item of the year at a price that seems too good to be true, it probably is. Watch out for false advertising and keep a close eye on the web address in your browser. Scammers love to create lookalike websites that, at first glance, appear to belong to a trusted retailer. Make sure websites use the correct spelling of a business name and have legitimate contact information and customer service numbers.
• Shop with trustworthy sellers on secure sites only. Be wary of businesses you aren’t familiar with. Check their BBB Business Profile on BBB.org, look at the rating, and read customer reviews. In addition, be sure any web page you purchase from is secure. Secure web addresses begin with HTTPS:// and not just HTTP://. Never put personal or credit card information in forms on non-secure web pages.
• Keep your antivirus software up to date. Make sure you have antivirus software installed on your computer or mobile device, and that it is up to date. This will help you to avoid non-secure websites and pop-up phishing scams, and help keep your personal information safe.
• Price check before you buy. Dozens of online retailers will claim they have the best price on an item, but their offers can be misleading. Do your homework by comparing prices. Remember that the best deal may not be the real deal.
• Take advantage of rewards and loyalty programs. Check your credit card rewards program for special point offers that could add up on Cyber Monday and throughout the holidays. Make purchases using loyalty programs; many major retailers have them.
• Use your credit card. It’s always best to make online purchases with your credit card. If any shady charges turn up later, you will be able to contest them through your credit card company. Debit cards don’t offer this same protection. Never make purchases with online sellers by giving them prepaid debit cards or wiring them money.
• Understand return policies. Online store policies may change for Cyber Monday offers. Read the fine print before you buy. Understand the return or exchange policy for the specific item you would like to purchase. Be aware that stores may not allow returns for “final sale” or “closeout” items. Make sure to get gift receipts, so the recipient can return or exchange the item if necessary.
• Watch out for phishing scams. Busy schedules and increased purchases make it easier to miss – and fall victim to – a phishing scam. Look out for unsolicited emails, texts, calls or letters. These messages may claim you have a free gift waiting for you or that there is a problem with a delivery – all you need to do is click on a link or give up your personal information. Avoid phishing scams by ignoring suspicious correspondence and calls from unfamiliar phone numbers.

How to Help Donors Give Wisely on Giving Tuesday

The week following Thanksgiving isn’t just about shopping. Thanks to Giving Tuesday, it’s now a major time to support charity. The BBB Wise Giving Alliance at Give.org urges potential donors to research charities before giving to ensure their generous contributions are going to trustworthy organizations. Here are their tips on how to help donors give wisely and make the most of their generosity this holiday season and all year round.

• Watch out for name similarities. When charities seek support for the same cause, their names are often similar. Before you give, be sure you have the exact name of the charity to avoid a case of mistaken identity.
• Review the website carefully. A responsible charity will include the following facts on its website: its mission and programs, measurable goals, and concrete criteria that describe its achievements. You should also be able to find information on their finances. Keep in mind, the type of work a charity does will affect its costs
• Avoid on-the-spot donation decisions from unfamiliar organizations. The holidays bring a higher frequency of donation requests outside public locations. Don’t succumb to pressure to make an immediate giving decision. Responsible organizations will welcome your gift tomorrow as much as they do today.
• Be wary of emotional appeals. Marketers have been known to exploit the holidays to make emotional pleas to donors. Instead of making an impulse decision based on emotion, do some research first to verify that your selected charity operates ethically.
• Check with state charity officials. In many states, charities are required to register with the office of the attorney general before soliciting. Checking your state’s appropriate office is an easy way to detect if an organization is legitimate or not. You can find this information on the National Association of State Charity Officials (NASCO) website.
• Avoid charities that don’t disclose. Although participation is voluntary, charities that don’t disclose any of the requested information to BBB WGA raise a critical red flag for donors. Visit Give.org to find out if your selected charity is nondisclosure.
• Rely on standards-based evaluations. Charities can demonstrate they are trustworthy by agreeing to in-depth evaluations such as the 20 BBB Standards for Charity Accountability. Get free access to charity reports at Give.org.
• Research tax status. Don’t assume every organization claiming to do good is a tax-exempt charity. You can check an organization’s tax status with the IRS Tax Exempt Organization Search tool. Also, make sure your contribution is tax-deductible.

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