SAN FRANCISCO — Customers attempting to access their Wells Fargo accounts online remained frustrated Friday as the banking giant continued to experience outages in online and mobile app services, KPIX reported.
According to the bank's social media accounts, the outage was reported just after 6 a.m. PT Thursday, the television station reported.
According to a tweet, Wells Fargo attributed the outage to a "power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance."
We’re experiencing a systems issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
The bank apologized to customers on its social media platforms but service had still not been restored by Friday afternoon.
We sincerely apologize for any inconvenience. We know this has created difficulty for our customers, and we are sorry to have let you down. Please reach out if you have concerns or need help today, and ask for your understanding as our phone wait times may be longer than usual.
— Wells Fargo (@WellsFargo) February 8, 2019
In another tweet, Wells Fargo said the glitch was not caused by "any cybersecurity event."
We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.
— Wells Fargo (@WellsFargo) February 8, 2019
A similar issue to the bank's online services occurred Feb. 1, with Wells Fargo blaming "system issues," the San Francisco Chronicle reported.
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