Truist, Wells Fargo rank low for retail banking customer satisfaction in Southeast

CHARLOTTE — Truist and Wells Fargo had the lowest marks from customers in the Carolinas and Georgia in this year’s J.D. Power U.S. retail banking satisfaction study. And Bank of America was not too far behind.

Retail bank customers gave Charlotte-based Truist Financial Corp. a score of 607 out of 1,000 points in what J.D. Power considers its Southeast region. Wells Fargo & Co., Charlotte’s third-largest bank, ranked just behind Truist with a score of 645 out of 1,000 points in customer satisfaction.

Charlotte-based Bank of America Corp., biggest in the market by local deposits, had a score of 664 points.

The industry average score was 650 points.

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