Truist says it has resolved an issue many new debit card users experienced

CHARLOTTE — Truist Bank said it has resolved an issue many new debit card users experienced Monday.

Several people took to social media complaining about problems they were experiencing with their accounts. The issues came after many got new debit cards as SunTrust accounts transitioned to Truist.

On Monday, a message on Truist’s website said the bank had a higher call volume than normal and was working to fix the issue quickly.

They also included information on how to activate debit cards, noting that customers could experience a delay of up to a few hours before it would be ready to use.

The Charlotte-based bank said the following in a statement to Channel 9:

“As part of our transition to Truist, some clients experienced delays in being able to use their new Truist debit cards after activating it. Our teams worked diligently and the delay was resolved yesterday. We apologize for any inconvenience this may have caused for those clients and appreciate their patience as we transitioned SunTrust products to Truist.”

Truist Bank said in January it is reducing its overdraft fees.

The bank plans to roll out a new checking account this summer that will have a $100 buffer for customers who spend more than they have in their accounts. It will also create a line of credit for those who need to go further into negative territory. There will no individual overdraft fees charged on the account.

The bank also plans to create a second bank-account product aimed primarily at unbanked or low-income individuals that will not allow customers to overdraw their accounts.

(WATCH BELOW: Truist adds more Charlotte-area branches to list of looming closures)

Truist adds more Charlotte-area branches to list of looming closures

©2022 Cox Media Group