CHARLOTTE — Action 9 investigator Jason Stoogenke has been talking to dozens of people who have lost their jobs during the coronavirus pandemic and has found many of them have had trouble with North Carolina's unemployment website, which has become overwhelmed.
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A lot of people tell Action 9 they’re still having trouble with the website and getting a real person on the phone.
[ Unemployment applicant says she was on hold for 9 hours before hang up ]
In many cases, the frustration has been going on for weeks.
[Everything you need to know about the stimulus payments, unemployment]
North Carolina’s Department of Commerce runs the unemployment program. It said it’s taken a lot of steps to combat the problems, like hiring more workers, borrowing workers from other parts of the agency, outsourcing to a private call center, and beefing up its computers and phones.
>> Watch the video at the top of this webpage for a detailed report from Jason Stoogenke.
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