NORTH CAROLINA — Many Blue Cross Blue Shield North Carolina individual customers received letters stating how much their health plans will cost in 2015, according to the company.
About 42,000 customers received notices that contained an incorrect premium amount.
BCBSNC stated the error affected only customers who are grandfathered and have a Blue Advantage health plan with a $15 co-pay for primary care office visits (Plan A).
If you rate you received stated: "Good news: your health plan is grandfathered..." and your co-pay for primary care physician office visits is $15, then the rate you received the week of Oct. 27 is incorrect, the company said.
They said customers can call the customer service number listed in your rate notice starting Friday.
About 38,000 customers received a rate that is too high, according to the company. About 4,000 customers received rates that are lower than what they should be.
All customers who were affected by the error will get a corrected rate notice the week of Nov. 3.