MOUNT HOLLY, N.C. — Jan Spasbo says she had a dirt driveway and it was getting harder and harder to get to her house. She says a delivery truck even got stuck.
So she says she paid Baja Concrete about $25,000 to build her driveway.
“They did a beautiful job,” she said.
But then this happened. Baja Concrete says it rented equipment from Sunbelt Rentals, a machine broke, and the crew from Sunbelt that came to fix it, drove around the caution tape onto the wet concrete and left tire marks.
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“I was sick,” Spasbo said. “It crushed me because we spent so much money on this.”
Spasbo says she complained and that Baja demanded Sunbelt make things right, but no luck. “Back-and-forth. Back-and-forth. I was getting no resolution,” she said.
That was when she turned to Action 9′s Jason Stoogenke.
“I was like nobody’s listening to me. I felt so dejected. It’s like would somebody please pay attention to me? Luckily, you guys did,” she told Stoogenke. “Maybe it didn’t seem very big to you, but it was a big deal to me. I didn’t get any [resolution] until you guys got involved.”
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Action 9 reached out to both companies and just one day later, Spasbo says Sunbelt agreed to send her a check for $6,000. At last check, she says that should cover any repairs, but she wasn’t sure if and when she’d get those done.
Stoogenke asked Sunbelt for a statement multiple times since January, but didn’t receive one in time for this report.
Baja Concrete said its employees were not at fault, and that it has top ratings online and with the BBB. In a statement, the company said, “We really go out of our way to please customers, but this is a very strange case.”
Advice from Action 9:
Be persistent and, if you don’t get results on your own, you can always contact the Attorney General’s office, the BBB, the state general contractor board, or Action 9.
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