Fans turn to Action 9 for refunds after Rolling Stones concert postponed

CHARLOTTE, N.C. — The Rolling Stones were supposed to perform at Bank or America Stadium July 1, but, like so many events, it never happened because of the coronavirus pandemic.

Bob Williams said he bought two tickets for $228. Suzanne Grice told Action 9 she bought two for $659. She was going to take her 24-year-old son.

“I thought if a son that age wants to go with their mom somewhere, I better take that chance,” she laughed.

Bob and Suzanne both thought they bought from Ticketmaster, so that’s where Action 9′s Jason Stoogenke started. He found out Ticketmaster is giving refunds for the Stones' tour, but he also found out that Bob and Suzanne bought their tickets through third-party vendors without realizing it.

“When I entered that site, it appeared to be Ticketmaster, so I don’t know how that happened actually,” Grice said.

No matter what the reason, Action 9 is checking with those companies about refunds.

“I feel very frustrated and I would like for other people to know to watch out for this,” Grice said.

“That’s a lot of money to sink into a show and then you just don’t know whatever is going to happen,” Williams said.

No matter what event you buy tickets for, it’s important to know who you are buying the tickets from.

And Acts of God or force majeure clauses in contracts may not actually help customers in these cases because legally, we’re not sure if the pandemic even counts as an Act of God, and even if it does, the clauses may still favor the sellers, not the buyers.

Plus, there can be a big difference between whether an event is canceled, postponed, or rescheduled.

Read Ticketmaster’s policy here.

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