Charlotte IT company developing telehealth platform for New York hospital system

CHARLOTTE — The United States has the most COVID-19 cases in the world while New York leads the states in confirmed cases and deaths.

Some medical providers in New York are turning to a Charlotte IT company for help as COVID-19 cases in New York continue to skyrocket.

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Charlotte-based Cloverhound is developing a telehealth platform for a major hospital system in Upstate New York.

“I think we are in a unique spot to help a unique problem the world hasn't really seen before, at least in our generation,” said Chad Stachowicz, CEO of Cloverhound.

He said the system will allow live triage and scheduling.

Patients can get checked out virtually as emergency rooms become overrun.

“Emergency rooms are completely swamped," he said. "Before you would come into the hospital, if you have questions, if they can triage over video live. Another big part of this is allowing the normal operations of the hospital not involved with COVID-19 to continue to treat patients normally but do that remotely so there is less possibility of spread.”

Here’s how it works.

Doctors go to a screen to check out upcoming appointments, patients log in through the portal and then they can have a discussion.

Stachowicz hopes the system will have an impact long after the COVID-19 pandemic

“I think we have a problem of rushing into an emergency room when maybe it isn’t (necessary),” he said. “Hopefully, this will also change how society operates down the road on some of these essential services.”

The platform will be available on web browser, iOS and Androids. Stachowicz hopes the hospital system will be able to start using it next week.