CHARLOTTE, N.C. — On Wednesday, Channel 9 aired a video of a FedEx tractor-trailer blowing through a red light in Monroe. The video was captured by a driver who was slowing down for the traffic light.
Action 9′s Jason Stoogenke was already investigating two other complaints against the delivery company when the video was submitted by a viewer.
Rhett Mahaley of Iron Station said FedEx was delivering a package to his home when the driver backed into his house.
The former battalion chief with the Charlotte Fire Department said the truck cracked the stone façade and damaged the garage frame.
Mahaley didn’t see the incident, but his daughter was home and said FedEx was the only visitor that day.
Mahaley complained to the company, but his claim was denied.
“I spent my whole career taking care of people who have had accidents and I know very well that accidents happen, and I’m OK with an accident happening here,” Mahaley said.
“But that’s what bothers me probably the most – the fact that someone just wouldn’t confess up to an accident that they had had and try to make things right,” he added.
In nearby Denver, Heather Guerra said a FedEx truck hit her mailbox.
Like Mahaley, Guerra didn’t see the incident take place, but she said there were tire tracks in her driveway and FedEx was the only vehicle to come to her house that day.
She complained but said she got the runaround.
"This went on for a full month before I had reached out to Channel 9," Guerra said.
After Action 9 contacted FedEx, the company took responsibility for the damage.
Guerra said the day after she contacted Action 9, FedEx sent a manager to her house to check out the damage. The company repaired the damage a few days later.
Channel 9 sent FedEx the video of the traffic light incident.
The company sent the following statement:
“The driving behavior depicted in this video is not acceptable, and we are grateful that no one was injured as a result. We are reviewing the details of the incident and will take appropriate action to address this matter.”
Stoogenke also asked about the other two incidents and if accidents or reckless driving was an issue for the company. At the time this article was published, Channel 9 had not received a response.
A recent study found Americans are shopping more online. In June 2019 Americans spent about $40 billion online. This June, online shopping increased to more than $70 billion.
According to reports, the U.S. Postal Service delivers more than 472 million items daily and UPS delivers 21.9 million items. FedEx delivers 16 million.
Channel 9 asked the Better Business Bureau, the Federal Motor Carrier Safety Administration and the North Carolina attorney general’s office for the number of driving-related complaints they’ve received about FedEx, the USPS and UPS. Unfortunately, complaints aren’t tracked in that capacity.
FedEx statement: “Safety is our top priority and we take these concerns very seriously. Mr. Mahaley’s claim was thoroughly reviewed and found to be without merit. Ms. Guerra’s claim was approved and we apologize for any inconvenience this situation has caused.”
Cox Media Group
