Families say Charlotte moving company jacked up prices, held belongings hostage

CHARLOTTE — Families say a local company turned their moving experience into a nightmare.

“This move was the hardest thing I’ve ever done in my life,” they told Channel 9.

Customers said prices skyrocketed without warning and their belongings were held hostage for months.

Channel 9′s Allison Latos spoke with families impacted across the country and took their concerns directly to the company’s front door.

>> Watch her full investigation and find out about the red flags to look out for when planning your next move, Monday at 5 p.m. on Channel 9.

(WATCH BELOW: 9 Investigates: Could new drug help treat Alzheimer’s disease from home?)

9 Investigates: Could new drug help treat Alzheimer’s disease from home?

‘He was engulfed in flames’: Worker claims businesses should have had workers’ comp but didn’t